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Asaph Advisors Podcast
We cover topics of interest to the Consulting and Technology Professional Services executive.
Episodes
38 episodes
6.02 Customer Focus & The On-Boarding Process
In this episode, we are joined by again by Tobias Kederer, a seasoned Consulting and PS Executive.Tobias has spent his entire career in Professional Services - first in pure consulting for some large firms (i.e. Andersen Consulting) and...
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Season 6
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Episode 2
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25:26
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6.01 The Benefits and How-To Adopt ARR Services (aka Services as a Product; SaaP™)
In this episode, we are joined by Jens Harder, Senior Directior of Professional Services EMEA for Sitecore.Over the course of our podcast seasons, we've discussed Services as a Product (SaaP(TM)) with a number of PS execs.In thi...
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Season 6
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Episode 1
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16:56
4.05 PS Investment in the Right Customers (Part 3: The Execution)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part three (3) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects &...
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Season 4
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Episode 5
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19:37
5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 4
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22:27
5.03 Enhancing Customer Success & Professional Services Collaboration & Integration (The Execution)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 3
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20:46
5.02 Enhancing Customer Success & Professional Services Collaboration & Integration (The Implementation)
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 2
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23:42
4.04 PS Investment in the Right Customers (Part 2: The Implementation)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & ...
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Season 4
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Episode 4
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20:41
5.01 Enhancing Customer Success & Professional Services Collaboration & Integration
In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...
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Season 5
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Episode 1
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20:52
4.01 Insights on & Implications of Professional Services Contract Structures
As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS orgIn today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at ...
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Season 4
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Episode 1
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27:21
3.9 Valuing & Pricing SaaP(TM) Offerings
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 9
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4:31
2.8 Customer Success & The Post Go Live Journey
Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.
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Season 2
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Episode 8
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20:06
3.7 Building Your SaaP(TM) Portfolio
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 7
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2:30
2.7 SaaP(TM) in Execution
In this episode, Rejo Mathew, VP of Professional Services @ RiverMeadow, joins us to discuss putting Services as a Product (SaaP™) into practice.When services organizations reply within an hour with a proposal, clients are 58% more l...
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Season 2
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Episode 7
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26:32
3.6. SaaP(TM) and Increasing PS Scalability and Profitability
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 6
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2:33
3.5 Accelerating Services Delivery with SaaP(TM)
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 5
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5:52
3.4 Increasing Customer Confidence with SaaP(TM)
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 4
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3:49
3.3 Accelerating the Services Sales Process
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 3
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1:55
3.8 The SaaP(TM) Architect & the Role of Sales
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 8
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4:54
3.1 A Conversation with The Apricity Group - Services as a Product (SaaP(TM)) Defined
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 1
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5:05
3.2 The "What & Why" of Services as a Product (SaaP(TM))
Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1 The "What & Why" of Services as a Product (S...
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Season 3
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Episode 2
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3:07
4.03 PS Investment in the Right Customers (Part 1: The Vision)
In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to start a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & clients - deci...
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Season 4
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Episode 3
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20:17
2.5 Driving Managed Outcomes with Customers & Other Great Insights from Tara Bartels
In this episode, we explore a number of topics aimed at both the: 1) Experienced and 2) Newly Minted Consulting & Professional Services (C&PS) professional.Tara Bartels
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Season 2
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Episode 5
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28:16
2.4 The Death of Stewardship
In this episode, Martin Roxby of Nous Management Training joins Mark Sloan to discuss how Consulting & Professional Services organizations can foster a culture of mentorship and stewadship in today's remote consulting work envirohment.<...
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Season 2
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Episode 4
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25:28
2.3 The “Big Bang” vs. The “Incremental Scope” Approach to Selling Services
In this episode, Charles Rattray joins Mark Sloan to discuss how to build a "Crawl / Walk / Run" approach to selling services to customers to accelerate the customer journey.#ServicesSales #TimeToValue #ScopeManagement
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Season 2
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Episode 3
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29:46
2.2 Accelerating Services Sales with Pre-Packaged Service Offerings
In this episode, Tobias Kederer, a seasoned Consulting and PS Executive, joins us to discuss Selling Services as a Product (SaaP(TM)).Tobias has spent his entire career in Professional Services - first in pure consulting for some large f...
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Season 2
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Episode 2
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26:36