In this episode, Matt Bolling, Sr Director, PS & Consulting at Workiva, joins us to for part two (2) of a three (3) part discussion focused on "How Services Organizations can think about and focus on investing in particular prospects & ...

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).Charles has had an extensive career in Customer Success & Profession...

As we dive into the 4th chapter of the Asaph Advisors’ podcast – we are digging in deeper to the intricacies of running a C&PS orgIn today’s discussion, I am joined by PS veteran, Kevin Lobo, VP of Data & Analytics Consulting at ...

Asaph Advisors recently sat down with Robert Hauckenberry of The Apricity Group for a discussion of SaaP.Over the course of 9 episodes, Hauckenberry and Sloan discuss:- 3.1   The "What & Why" of Services as a Product (S...

Listen in as Alpesh Patel shares his thoughts on Customer Success (CS) and the role CS should play in the Post Sales / Post Go-Live Customer Journey.