5.04 Enhancing Customer Success & Professional Services Collaboration & Integration (The Metrics)

In Season 5 of the Asaph Advisors' podcast, we'll be having a series of discussions with Charles Rattray, an experienced Global VP of Customer Experience (CS + PS).

Charles has had an extensive career in Customer Success & Professional Services – with experience at companies such as:  Securonix, Splunk, Kimble, BMC, and Sun Microsystems.

In today's discussion we'll explore designing a balanced scorecard of metrics to govern an integrated Professional Services & Customer Success organization.

Asaph Advisors Podcast - Optimizing Consulting & Professional Service Organization Performance